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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Facebooksubmission
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I would like to start this POSITIVE review of Precision’s work by talking about my personal situation. You see, as home owners, we all try to find the best service and best products at the lowest prices possible. In my case that was even more important because I am unemployed with very little to no reserves to live on. In addition, days before the repairs were needed, I was mugged at gun-point and my car keys were stolen; so having a working garage door to secure my car was imperative and urgent.
When my garage door opener repairs quickly escalated from adjusting a minor sensor to having to replace the entire motor; Precision stepped up to the plate to assist. Their Call Center Specialists (Carry Ann and Shannon) were able to manage my distress calls timely and professionally. They quickly sensed the urgency of my tone and escalated appropriately. The Precisions Field Technicians (Matt, Paulino, and specially David) were quick to attend to the dispatched calls to evaluate/fix all identified problems.
David in particular displayed a mastery of his craft and excellence in customer service. He took ownership of the problem and reassured me that all was going to be OK. After about 2 hours of working on a Saturday evening, David finished the work, tested all installed parts, and took the extra steps so that I understood everything that I needed to know about maintaining the unit and all related parts in good condition. David was a gift sent from up above… a magician!
This review wouldn’t be complete without mentioning Michael, the Regional Director for Precision. Michael was very patient and very understanding of my situation and was able to accommodate my budgetary needs. I will forever be thankful Michael. I truly appreciate your generosity.
For all of this, I will forever be thankful to the Precision team… they were a blessing!
Roberto Lu-Flores
