Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews

This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.

At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

CLOSE CLOSE THIS BOX

Read what people are saying
about Precision Garage Door near:

Hayward Area, CA

(510) 200-8910

Hayward Area has received 3 reviews, averaging

Garage Door Repair
Castro Valley, CA

Precision Garage Door5.000 of 5 Stars

Date: 07/20/2011

Comments:

Online
submission
[?]

Very professional company. Everyone from the field service crew to the dispatchers / office personnel. Arrived on time and work performed was done well. Very knowledgeable tech came out to work on my door. Highly recommended!!!

– hubert wong

Service Provided:

Garage Door Repair

Product:

Garage Door Repair Rollers

Technician:

Ricardo D

Broken Garage Door Spring Repair
Castro Valley, CA

Precision Garage Door5.000 of 5 Stars

Date: 05/30/2011

Comments:

Online
submission
[?]

This was the first time that I had to replace torsion springs for my garage door. I did some on-line research and Precision was one of the four that I contacted to check the prices, warranty and customer service. I was quite impressed from the get go. I was pleasantly surprised when the owner personally called me to give me additional information that helped me choose their service. The technician was very professional, courteous and highly skilled. I already recommended them to my neighbor who also enjoyed the top notch Precision services. I am greatly impressed by the entire team - customer support, technicians and the owner!

– Amit Kotheri

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Repair Springs

Technician:

Ricardo D

Garage Door Opener Install
Castro Valley, CA

Precision Garage Door4.000 of 5 Stars

Date: 05/27/2011

Comments:

Online
submission
[?]

We are very happy with the installation of garage door openers and repairs made on our 2 garage doors. The technician was very pleasant and knowledgeable. The only recommendation that I would like to make is that staff make courtesy calls to customers letting them know if and when the techs would arrive. We had to make 2 follow up phone calls and as a result we scheduled the appt. for the following day as the tech was already 2 hours late, which was fine, but a phone call earlier would have saved time and waiting for us.

– Robert Sweeney

A Response from Dwayne:

You are correct.
Since we do not give the phone numbers to techs, we have implemented full GPS capabilites so we can track our techs and their estimated time of arrivals. We call if we cannot make the scheduled 2 hour windows.
Your time is important to us and we are always working to perform better for our customers.

we appeciate your feedback.