Your tech (Rick D) was very professional. However, he keep quoting me differ prices. It started from $336 to $985. I not sure if the price was right. The garage door seem to be working Ok at this point. Rick did say - I had a five year warranty. His timing and professional profile was around 85%. To rate your services at this point - I would rate it about 75%
A Response from Dwayne:
Ricks intentions was to give you multiple options to repair your door.
Garage door parts are rated in cycles- meaning every time you open and close your door, it is a cycle. New garage doors typically have parts that begin to fail or reach their "END OF LIFE" after 3-5 years. Your door will be noisier as the parts wear. The wearing of these parts can also break your automatic garage door opener.
If your door is over 5 years old, it could require a total overhaul which is the $950 price.
If a client gets an overhaul, the warranty is LIMITED LIFETIME.
The lower option- $336 which is a SPOT repair. The spot repair is just replacing the broken parts. This is not the best solution as it is highly likely your garage door will need service again.
a third option examines the parts and recommends replacing other worn parts that may be directly related to failed parts. The pricing would fall in the middle between spot repair and overhaul.