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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
[?]
Your tech (Rick D) was very professional. However, he keep quoting me differ prices. It started from $336 to $985. I not sure if the price was right. The garage door seem to be working Ok at this point. Rick did say - I had a five year warranty. His timing and professional profile was around 85%. To rate your services at this point - I would rate it about 75%
A Response from Dwayne:
–
Margie Hines
Ricks intentions was to give you multiple options to repair your door.
Garage door parts are rated in cycles- meaning every time you open and close your door, it is a cycle. New garage doors typically have parts that begin to fail or reach their "END OF LIFE" after 3-5 years. Your door will be noisier as the parts wear. The wearing of these parts can also break your automatic garage door opener.
If your door is over 5 years old, it could require a total overhaul which is the $950 price.
If a client gets an overhaul, the warranty is LIMITED LIFETIME.
The lower option- $336 which is a SPOT repair. The spot repair is just replacing the broken parts. This is not the best solution as it is highly likely your garage door will need service again.
a third option examines the parts and recommends replacing other worn parts that may be directly related to failed parts. The pricing would fall in the middle between spot repair and overhaul.
Garage door parts are rated in cycles- meaning every time you open and close your door, it is a cycle. New garage doors typically have parts that begin to fail or reach their "END OF LIFE" after 3-5 years. Your door will be noisier as the parts wear. The wearing of these parts can also break your automatic garage door opener.
If your door is over 5 years old, it could require a total overhaul which is the $950 price.
If a client gets an overhaul, the warranty is LIMITED LIFETIME.
The lower option- $336 which is a SPOT repair. The spot repair is just replacing the broken parts. This is not the best solution as it is highly likely your garage door will need service again.
a third option examines the parts and recommends replacing other worn parts that may be directly related to failed parts. The pricing would fall in the middle between spot repair and overhaul.
