This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
We could not be more satisfied with Precision Garage Door Service.
We had a broken spring and our garage door could not be opened at all. We called them at 7pm on a Friday night. I did not even think they would pick up the phone. Imagine my surprise when, not only did I get a nice, live person on the line, but they said they could have someone come out to our house that same night.
The technician Doug Bookhammer showed up right at 9pm as he promised. He was friendly, helpful, and above all competent. He really knows his garage doors, and seemed to have an honest passion for the job. He replaced what we needed (springs and rollers) but did not try and have us replace items that were OK (such as cables). It was a tough job but, by midnight, it was done successfully. We were delighted.
Only minor issue is that the garage door opener needed to be re-set. We have a Linear brand model which works well but is not the standard Liftmaster brand. Doug was not experienced with setting the Precision openers and with our model and so was not able to help with re-setting it. But I was able to get the manual from the internet and figure it out myself the next morning.
All in all I'd wholeheartedly recommend Precision and Doug. If we have any future problem with our door Precision will get our call and our business.