I would like to start this POSITIVE review of Precision’s work by talking about my personal situation. You see, as home owners, we all try to find the best service and best products at the lowest prices possible. In my case that was even more important because I am unemployed with very little to no reserves to live on. In addition, days before the repairs were needed, I was mugged at gun-point and my car keys were stolen; so having a working garage door to secure my car was imperative and urgent.
When my garage door opener repairs quickly escalated from adjusting a minor sensor to having to replace the entire motor; Precision stepped up to the plate to assist. Their Call Center Specialists (Carry Ann and Shannon) were able to manage my distress calls timely and professionally. They quickly sensed the urgency of my tone and escalated appropriately. The Precisions Field Technicians (Matt, Paulino, and specially David) were quick to attend to the dispatched calls to evaluate/fix all identified problems.
David in particular displayed a mastery of his craft and excellence in customer service. He took ownership of the problem and reassured me that all was going to be OK. After about 2 hours of working on a Saturday evening, David finished the work, tested all installed parts, and took the extra steps so that I understood everything that I needed to know about maintaining the unit and all related parts in good condition. David was a gift sent from up above… a magician!
This review wouldn’t be complete without mentioning Michael, the Regional Director for Precision. Michael was very patient and very understanding of my situation and was able to accommodate my budgetary needs. I will forever be thankful Michael. I truly appreciate your generosity.
For all of this, I will forever be thankful to the Precision team… they were a blessing!