This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
We hadn't been able to use our roll-up garage door for many weeks after one of the rollers broke. We called Precision on Wed. and the appt. was made for the next day. Rick came and inspected the door and showed me the problems. Cracked hinge as well as the broken roller. We also had the opener replaced as our old unit had been giving up problems. It's like having a new door. The door is much quieter now when going up and down. Thank you.
Had roll-up door rebuilt with new hardware and had new opening installed. Work started on time. Problems were shown to me and explained what caused the problem. Work area was cleaned up. Overall a good experience. I would recommend Precision to anyone needing repair/replacement of their garage door.