This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Bill S. did an excellent job on our garage door. Although he was to have shown up between 4-6 pm and he didn’t get here until after 8 pm due to another job, he was focused, professional, and sincerely interested in doing the best job he could even though it took him until midnight. Because the door did not meet the ground evenly when it was closed, we requested that he come back out today to make an adjustment which he did by putting a heavier spring on one side. It is rare to encounter a person with such perseverance and a gracious attitude. I would recommend your company to my neighbors in our townhouse complex or anyone who needed the services you provide. It is also good to know that you have offices in so many locations so that should we move we could call on you again. Thank you.
I chose Precision as it was listed in the Santa Clara County Verified Home Services booklet.
Service technician came on time, very professional and knowledgeable.
Great job. Definitely will recommend you.