This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Matt was assigned to repair my garage door opener on Feb,26,2014.
My evaluation of him includes his explanation of the problem and the possibility of a recurring breakdown due to the age and wear of parts that he identified to me. I also observed his craftsmanship and his professional mannerism. Matt is a top representative for your company at no time did he ever mention anything about his performance. I called the 800 number to express my complete satisfaction and was directed to this format. My evaluation rating of Matt is excellent.
The service was great. I like the life-time warranty and it gives me peace of mind for the time being. The garage door opener, rollers, springs and cables were replaced and the whole system works much better and quieter.
It was 8:30 PM when I tried to open my garage door to drive to pick up my husband at Bart and my son at band practice. The garage door opener was broken and I was unable to get it open. I called Precision and they had a tection, Matt, at my home in less than 45 minutes. He did a great job. In less than 60 minutes he repaired the door and had it working like new. I hightly recommend this company!
Confident, readily able to asses the problem and explain the recommended solution to the customer.Time needed to correct the problem was comprehensive.Perhaps the most remarkable engagement between me and the technician was that he and his family lived within blocks of my first business location in Oakland and we shared much of the history of the community. Very positive interchange.
I was so surprised that I could get a technician to my house on a Sunday. My technician was Doug. He even arrived 1/2 hour early. He knew exactly what was wrong and checked everything to make sure it was working properly. He had to replace the bearings along with the springs. He was very courteous and knowledgeable. I was very pleased with the work and would use the company again.
Precision came out the same day I called for a service repair. Paulino showed up early, did an excellent job, and was finished within the hour after replacing my broken torsion spring and door rollers.
I was extremely pleased with the service I received. I was able to get a technician to come to my home on a Sunday at no extra cost. The technician arrived on time and was very friendly and very professional.