This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Excellent work by Mason, who came out to replace the incorrect glass the doors were shipped with, free of charge. Original door installation last week was excellent! Thank you.
Great installation service, except the new doors were installed with obsured glass when I ordered clear, which the Northwest Doors Heritage Classic brochure says is standard. Looking to have Precision Doors replace the glass.
Came even faster than stated. Fixed quickly and completely, at quoted price. Gary was really nice and friendly. Bailed me out when one of your competitors no-showed and didn't answer follow up calls.