Paulino came out today and repaired my garage door. He was very professional and finished the work in a short time and appeared to do it well. I would be happy to have him work on a project of mine anytime in the future. He replaced the springs, balanced the door, installed a Liftmaster garage door opener. I paid your company over $1200 (which I do not dispute), but I find it outrageous that I had to pay an additional $50 service fee! It does not promote my feeling of goodwill toward your company. I had hoped even that the service fee I paid yesterday could be credited to the work done today. For that reason I cannot give your company 5 stars. I would very much like to hear from you as to the justification for an additional service fee. I assume you will not be posting this review on your web site.
A Response from Pat:
We will refund the service fee on the initial call.
Each time we come to a home we charge a $50 service fee as it is extremely expensive to run service in the BAY AREA and the fee only makes up for some of the costs.
Sorry this was not handled up front.