Great tech guy....friendly phone girl...pricing was the only issue. ..Told one price over the phone...got a whole new price when te h showed up not what i had expected. .The repair was as described. .Nothing different. ..Except the pricing that was given...could be more upfront....not trying to up sell when they get to your house would earn them a better name...nice people just need better understanding of what the customer expects
A Response from Pat:
I appreciate the feedback.
The people that answer the phone do not know what can be wrong with a garage door. Upselling is not what the technician does; He evaluates the age and condition of parts that effect the performance of the garage door. The customer has the option to get a spot fix or choose a more substantial repair. If he does repair multiple parts, then we typically offer an extended warranty.
It must be noted, if a person gets a rebuild- Springs, cables, drums, bearings and rollers- they receive a limited lifetime warranty AND the door is noticeably quieter.