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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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We were dismayed to find our garage door would not open this morning (on a Saturday). I picked Precision out of the Yellow Pages and could not have been happier with their response and work. The serviceman was able to be at our home within 2 hours of my call and replaced the broken spring; did maintenance/balance work on the affected door and our other garage door; I was able to purchase an additional garage door opener that we had been needing; and he also was able to install an exterior opener that we had wanted for years, but had never gotten around to. Precision's response and service surpassed my expectations and saved us considerable inconvenience. Thanks!!
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Doug Hetzler
