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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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Our service experience was excellent. We had requested an emergency service call, and whereas other so called "24/7" services came back with "sorry, we can't have someone to help until tomorrow," Precision came through and had our tech show up well within the time slot that we were given (a mere hour from when we first called). Our tech was professional, outlined the resolution and gave us an immediate estimate. Following up the repairs with a full inspection, we were very pleased with the service. We do not plan on contacting anyone else for our future garage door needs.
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Gary Wu
