This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
This was the 2nd time we used Precision and the second time Doug was our service man. He is so pleasant, efficient and courteous. We have been extremely pleased with the quality of service this company provides.
You guys are the only ones I have found that respond. The others call you back and set up an appointment for days or weeks away. My garage door always breaks on weekends, or holidays, so it's good to have someone that can respond.
All of a sudden the garage door would only open 6 inches... I called the previous company that had done work for me to learn that they were only open monday- Friday 8-5. Here it was Saturday morning. I went online saw their ad called Emily who answered right away and booked an appointment for me same day in a time window that worked for me. Doug was great saw the problem right away, fixed it, showed me a potential problem in the bearings that we fixed too as preventive maintenance and was done in under an hour...the door is perfect again...high recommendation here!!!