All 4 star reviews for Precision Garage Door San Jose & The Bay Area

Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews

This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.

At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read the 4 Star Reviews
for Precision Garage Door San Jose & The Bay Area:

Broken Garage Door Spring Repair
Danville, CA

Precision Garage Door4.000 of 5 Stars

Date: 02/21/2012

Comments:

Online
submission
[?]

I like the fact you send a Technician right away.
They explain what needs to be done ok.
Just need to be more clear on the prices.
Thanks.

– lene madsen

Service Provided:

Broken Garage Door Spring Repair

Technician:

Andy A

Install Garage Doors
San Mateo, CA

Precision Garage Door4.000 of 5 Stars

Date: 02/14/2012

Comments:

Online
submission
[?]

Great installation service, except the new doors were installed with obsured glass when I ordered clear, which the Northwest Doors Heritage Classic brochure says is standard. Looking to have Precision Doors replace the glass.

– Arijs Rakstins

Service Provided:

Install Garage Doors

Product:

Wood Composite Garage Doors

Technician:

Andy A

Broken Garage Door Spring Repair
Los Altos, CA

Precision Garage Door4.000 of 5 Stars

Date: 08/30/2011

Comments:

Online
submission
[?]

I called at 5:30pm and was able to get appointment for the same evening. Rick arrived within the time frame quoted and very quickly figured out the problem and fixed it. I was very pleased with his professionalism. My only complaint is that I was told there was a $49.95 service charge for the visit and if parts were needed, the labor would be included in the price - so far so good. However, my problem did not require parts and it took Rick about 30 minutes to fix the problem, so I thought the $49.95 would cover the labor charge, but it did not. I would have liked the office to explain at the time I called that the labor for any work would cost above and beyond the $49.95 even if I did not need parts. That being said, I was pleased with the actual service and would use Precision Doors again.

– Lisa Gordon

Service Provided:

Broken Garage Door Spring Repair

Technician:

Ricardo D

Garage Door Repair
San Ramon, CA

Precision Garage Door4.000 of 5 Stars

Date: 06/15/2011

Comments:

Online
submission
[?]

I called service around 6:00pm, the technician came around 7:30pm (it was quick). Technician explained the problem and offered several solution, did not feel any pressure, very quick service. Definitely recommend to my friend.

– hang li

Service Provided:

Garage Door Repair

Product:

Garage Door Repair Cables

Technician:

Paulino M

Garage Door Opener Install
Castro Valley, CA

Precision Garage Door4.000 of 5 Stars

Date: 05/27/2011

Comments:

Online
submission
[?]

We are very happy with the installation of garage door openers and repairs made on our 2 garage doors. The technician was very pleasant and knowledgeable. The only recommendation that I would like to make is that staff make courtesy calls to customers letting them know if and when the techs would arrive. We had to make 2 follow up phone calls and as a result we scheduled the appt. for the following day as the tech was already 2 hours late, which was fine, but a phone call earlier would have saved time and waiting for us.

– Robert Sweeney

A Response from Dwayne:

You are correct.
Since we do not give the phone numbers to techs, we have implemented full GPS capabilites so we can track our techs and their estimated time of arrivals. We call if we cannot make the scheduled 2 hour windows.
Your time is important to us and we are always working to perform better for our customers.

we appeciate your feedback.

Service Provided:

Garage Door Opener Install

Product:

Liftmaster Chain Drive Garage Door Opener

Technician:

Andy A

Garage Door Opener Install
San Carlos, CA

Precision Garage Door4.000 of 5 Stars

Date: 05/10/2011

Comments:

Online
submission
[?]

Garage opener broke Monday night, called at what I thought was after hours to leave a message, yet my call was answered. An appointment was set for the next day and an email confirmation arrived within 5 minutes.
Rick showed up on time, my garage now opens nearly silently, and he cleaned up with no trace he had been there.

He gave us a breakdown for parts but no estimate per se, so we weren't quite sure waht to expect the total to be. The door sealing strip was quoted extra per foot. We OKed the 2 feet originally he estimated but the 2 feet became 10 feet of triple layers. We said no thanks at that point.

It would have been helpful to have had an explanation of the lock feature on the wall opener mechanism. We have no idea what it is for as it didn't lock the garage door when we pushed it.

I do like that the web site shows photos of their repairmen so you know who to expect.

– karla maree

Service Provided:

Garage Door Opener Install

Product:

Liftmaster Belt Drive Garage Door Opener

Technician:

Ricardo D

Garage Door Opener Install
Los Altos, CA

Precision Garage Door4.000 of 5 Stars

Date: 04/20/2011

Comments:

Online
submission
[?]

We installed two new complete systems for two of our three garage doors. Your technician was correct in stating we needed new motors.We asked you to come back a second time to reduce the noise on the doors in operation, and the new motors make it all very quiet.
I find the sensors at the bottom of the doors stick out too far in the garage, and I am afraid they will be hit accidentally. Not a good design or placement!

– Felix Theeuwes

A Response from Dwayne:

Dear Ms. Theeuwes-It was my pleasure speaking with you today. We here at Precision Door Service want to ensure that you are completely and 100% fully satisfied with the service provided to you. To address your concern with the safety sensors; the placement of the safety sensors is vital to ensure the safety of small children and animals, as they can be seriously injured or killed by a closing garage door. The two doors we serviced are covered under a full Lifetime Warranty, which includes all parts and labor. We appreciate your business, as well as your comments. If you need us in the future, please don't hesitate to give us a call.
Sincerely,
Dwayne White
Owner
Precision Door Service

Service Provided:

Garage Door Opener Install

Product:

Liftmaster Belt Drive Garage Door Opener

Technician:

Andy A

Garage Door Repair
Los Altos, CA

Precision Garage Door4.000 of 5 Stars

Date: 03/09/2011

Comments:

Online
submission
[?]

The tech arrived on time and was very professional. The scope of the work was clearly described and completed promptly. I would not hesitate using this firm again. The service call was completed in less than a half hour and the labor cost ($250) seemed a little high for that effort.

– Ralph Nofield

Service Provided:

Garage Door Repair

Technician:

Andy A