Precision Garage Door has been rated 1 of 5 stars by 1 of the 1224 review we've received (0.1%)

1.00
Date: 2015-02-03
Broken Garage Door Spring Repair
Hercules, CA
Precision Overhead Garage Door Review Transparency System ©
Precision Overhead Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.
Types of Reviews
Report Card SubmissionPrecision Card SubmissionThis review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
Precision Garage Review Card
Online Review SubmissionThis review was an "Online Submission". At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
Phone Review SubmissionThis review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
Email SubmissionThis review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
Postal SubmissionThis review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Facebook Submission This review was posted from a customer who connected to our site through "Facebook

Comments:

"Brandon Higgins was our technician and he was outstanding. He let me know everything he was doing along the whole job. I just wish the person that we called initially would of told us that the cost for us to replace (2) springs was going to be the $381 dollars that we spent. Initially she said it was a lot less which I guess is for one spring but they always recommend both springs to be replaced at $175.00 per spring. It was quite a shell shock ,and we never anticipated spending almost $400.00 for a spring replacement. Also when we learned of the estimate and did not wanna spend that amount of money we were told that we were obligated still to pay the $49.00 service fee for them to just come and look at the job. This charge was never communicated to me and also what happened to the free estimate that most every company provides to potential clients. My husband is a contractor and he provides that for potential clients and we were both blown away that we were being charged $49.00 for your technician to just come out and give us an estimate. The technician was awesome and the installation was great, but the fees were unacceptable."
- Bridget Collins

Response from Pat -

Bridget,We apologize for any misunderstanding on the charges. I am glad we got to speak on the phone today to make things right for you. I think we both can see how in your particular case, how things got confused. Your refund will hit your account by the end of the week.I am glad Brandon did a great job for you and you are pleased with our work. Thank you again for your business

Service Provided:
Broken Garage Door Spring Repair